Shipping policy

Welcome to Innovate, the Label’s Shipping Information!
We are excited to bring our curated selection of indie beauty products right to your doorstep. Below you’ll find all the details on our shipping policies and procedures.

Shipping Destinations:

  • We ship domestically within the United States, including Alaska and Hawaii.
  • International shipping is available to selected countries. Please check our website for a list of serviced countries.

Shipping Costs:

  • Standard shipping is free for orders over $50 within the continental United States.
  • For orders under $50, a flat rate of $5.95 applies.
  • International shipping rates vary based on destination and will be calculated at checkout.

Delivery Times:

  • Domestic orders: 3-7 business days for standard shipping.
  • International orders: 7-21 business days, depending on the destination and customs processing.

Expedited Shipping:

  • Expedited shipping options are available at an additional cost:
    • 2-day shipping: $15.95
    • Overnight shipping: $24.95
  • Expedited shipping is only available for domestic orders.

Order Processing:

  • Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
  • Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order:

  • Once your order is shipped, we will send you a confirmation email with your tracking number so you can track your package’s journey.

Customs and Duties for International Orders:

  • International orders may be subject to customs fees, duties, and taxes, which are not included in the shipping fee.
  • Customers are responsible for these additional charges upon delivery.

Shipping Restrictions:

  • We are unable to ship to PO Boxes, APO/FPO addresses, and certain international locations due to shipping restrictions.
  • Certain products may have shipping restrictions, which will be noted on the product page.

Damaged or Lost Packages:

  • If your package is damaged upon arrival or lost in transit, please contact our customer service team immediately at contact@innovatethelabel.com. We will assist you in resolving the issue promptly.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us:
If you have any questions or concerns about your order or shipping, please don’t hesitate to contact us. We are here to help make your experience with Innovate, the Label as smooth and enjoyable as possible.

Thank you for choosing Innovate, the Label for your beauty needs. We look forward to serving you and bringing a touch of innovation to your beauty routine!